Frequently Asked Questions
Find answers to common questions about your gaming gear
Are your peripherals compatible with consoles?
Most iD GAMING hardware is plug-and-play compatible with PC, PS5, and Xbox Series X/S. Please check the specific product specifications for confirmed compatibility.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.
How do I update the firmware on my device?
You can download the latest drivers and firmware updates directly from our Support portal using your product's serial number.
What is the warranty period on electronics?
All iD GAMING electronics come with a standard 2-year limited hardware warranty covering manufacturing defects.
Can I cancel my pre-order?
Pre-orders can be cancelled for a full refund anytime before the item enters the shipping process.
Are the mechanical keyboards hot-swappable?
Many of our latest mechanical keyboard models feature hot-swappable PCBs. Look for the 'Hot-Swap' badge on the product page.